Guest Experience Agent — Front Desk

Concord Hospitality - The Waymark Hotel; Chattanooga (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Agent in Chattanooga to welcome guests from arrival to departure with warmth and professionalism. You will handle check-ins/outs, answer inquiries, and coordinate with hotel teams to ensure a memorable stay.

The ideal candidate has strong interpersonal skills, excellent communication, and flexibility to work varied shifts, including evenings and weekends. Prior hospitality experience is a plus; training and growth opportunities are offered.

Qualifications

• High school diploma or equivalent preferred.
• Prior Hilton hospitality or customer service experience a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Agent in Chattanooga to welcome guests from arrival to departure with warmth and professionalism. You will handle check-ins/outs, answer inquiries, and coordinate with hotel teams to ensure a memorable stay.

The ideal candidate has strong interpersonal skills, excellent communication, and flexibility to work varied shifts, including evenings and weekends. Prior hospitality experience is a plus; training and growth opportunities are offered.