Guest Experience Champion

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Crescent Hotels & Resorts in Charlotte, NC, seeks a Guest Service Agent to welcome guests, manage front desk operations, and help create memorable stays. You will greet guests, handle check-ins/outs, answer questions, and coordinate with hotel outlets and other departments to ensure a smooth experience.

The role emphasizes friendly communication, accurate registrations, cash handling, problem-solving, and teamwork.

Qualifications

• Friendliness and a welcoming demeanor when greeting guests.
• Excellent listening, speaking, and interpersonal skills.
• Ability to stay calm under pressure during busy periods.
• Strong problem-solving approach to guest concerns.
• Attention to details in reservations, payments, and records.
• Professionalism and dependable presence on shift.
• Willingness to collaborate with front desk and other teams.
• Adaptability to new systems and procedures.
• Patience and diplomacy in guest conversations.
• Guest-focused attitude with a service mindset.

Responsibilities

• Greet guests with a friendly, sincere, and professional welcome.
• Listen to guest requests and provide accurate information.
• Inform guests about outlets, services, attractions, and area.
• Register guests accurately using the hotel system.
• Verify guest details, rates, and reservation specifics.
• Assign rooms based on needs and availability.
• Create and issue electronic keys and welcome materials.
• Promote hotel programs when appropriate.
• Check in/out efficiently and ensure a positive experience.
• Process payments, verify authorizations, and handle cash.
• Post charges to rooms and accounts.
• Answer calls promptly and professionally.
• Communicate guest messages clearly.
• Assist with mail, packages, and other requests.
• Close accounts at checkout and confirm guest satisfaction.
• Resolve guest concerns with patience and good judgment.
• Investigate issues and find effective solutions with guests.
• Remain calm during busy times and emergencies.
• Collaborate with Front Office and other departments for a seamless experience.
• Support coworkers as needed.
• Perform other duties as assigned.

Skills

Friendly

Great communicator

Calm under pressure

Problem-solver

Detail-oriented

Professional and dependable

Team player

Adaptable

Patient and diplomatic

Guest-focused

Job description

Crescent Hotels & Resorts in Charlotte, NC, seeks a Guest Service Agent to welcome guests, manage front desk operations, and help create memorable stays. You will greet guests, handle check-ins/outs, answer questions, and coordinate with hotel outlets and other departments to ensure a smooth experience.

The role emphasizes friendly communication, accurate registrations, cash handling, problem-solving, and teamwork.