Guest Services Champion: Welcoming Stays & Solutions

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts in Charlotte, NC seeks a Guest Service Agent who understands hospitality is about more than checking someone into a room. You will greet guests, listen to requests, and help with information to ensure a memorable stay.

Responsibilities include completing registrations, handling payments, assisting with outlets and local attractions, and resolving guest concerns with courtesy and professionalism. A team-focused attitude and clear communication are essential.

Qualifications

• The position requires the ability to communicate effectively in English, use a moderately complex computer system, perform basic-to-moderately complex calculations accurately, remain mobile throughout the Front Office, and establish strong working relationships with guests and associates.

Responsibilities

• Welcome every guest with a friendly, sincere, and professional greeting.
• Listen carefully to guest requests and provide helpful, accurate information.
• Assist guests with information about hotel outlets, services, local attractions, and surrounding areas.
• Complete guest registration accurately and efficiently using the hotel computer system.
• Verify guest information, number of guests, room rates, and other reservation details.
• Answer telephone calls promptly and professionally.
• Record and communicate guest messages accurately.
• Close guest accounts at checkout and ensure guest satisfaction.

Skills

Friendly attitude

Great communicator

Calm under pressure

Detail-oriented

Team player

Guest-focused

Tools

Hotel computer system

Job description

Crescent Hotels & Resorts in Charlotte, NC seeks a Guest Service Agent who understands hospitality is about more than checking someone into a room. You will greet guests, listen to requests, and help with information to ensure a memorable stay.

Responsibilities include completing registrations, handling payments, assisting with outlets and local attractions, and resolving guest concerns with courtesy and professionalism. A team-focused attitude and clear communication are essential.