Guest Experience Champion: Flexible Hours & Perks

The Crescent Hotels Group; Evanston (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for associates & family

401K matching

Flexible scheduling

Discounts on Crescent properties & Mar

Free meals for associates

Job summary

Crescent Hotels & Resorts seeks a Front Desk Agent to greet guests, register arrivals, and manage checkout while delivering exceptional service. You will input guest data, confirm rates, assign rooms, handle payments, and support seamless operations across the front desk.

Your role includes upselling services, staying informed about hotel offerings, and partnering with teams to ensure guest satisfaction and repeat visits. Hilton brand experience is a plus.

Qualifications

• Experience in hospitality or high-volume customer service.
• Excellent communication and problem-solving skills.
• Proficiency with computers and point-of-sale systems.

Responsibilities

• Greet and register guests, ensure smooth check-in and check-out.
• Input and retrieve guest information, confirm rates and room assignments.
• Upsell hotel services and amenities to maximize occupancy.
• Address guest questions and resolve issues promptly and professionally.

Skills

Customer service

Communication

Computer skills

Team spirit

Upselling

Education

High school diploma or equivalent

Tools

POS system

Job description

Crescent Hotels & Resorts seeks a Front Desk Agent to greet guests, register arrivals, and manage checkout while delivering exceptional service. You will input guest data, confirm rates, assign rooms, handle payments, and support seamless operations across the front desk.

Your role includes upselling services, staying informed about hotel offerings, and partnering with teams to ensure guest satisfaction and repeat visits. Hilton brand experience is a plus.