Guest Experience Specialist - Front Desk

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet and register guests, assist with check-out, and promote hotel services. You will handle payments, advise on local attractions, and relay guest messages in a fast-paced hotel environment.

The role emphasizes strong customer service, attention to detail, and the ability to resolve issues promptly while contributing to overall guest satisfaction and profitability.

Qualifications

• Greet guests and register them, confirming information and rates.
• Assist guests with check-out, process payments, and handle currency exchanges.
• Provide hotel information and upsell services to maximize occupancy.
• Respond to inquiries, resolve issues, and relay messages to guests.

Responsibilities

• Greet guests and complete the registration process, input and retrieve information, confirm rate and room.
• Assist with check-out, ensure services are accounted for, process payments and gifts.
• Demonstrate knowledge of hotel information and local area; answer questions, upsell services.
• Handle guest inquiries, resolve complaints, and communicate messages to guests.

Skills

Team Player

Detail Oriented

Dedicated

Self‑Starter

Ability to Make an Impact

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet and register guests, assist with check-out, and promote hotel services. You will handle payments, advise on local attractions, and relay guest messages in a fast-paced hotel environment.

The role emphasizes strong customer service, attention to detail, and the ability to resolve issues promptly while contributing to overall guest satisfaction and profitability.