Guest Experience Concierge

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Service Agent to warmly welcome guests, listen to requests, and provide helpful information. You will manage registrations, assist with local recommendations, and ensure a smooth check-in/check-out experience with accurate payment handling.

The role emphasizes professionalism, adaptability, and teamwork to create memorable stays for guests across our Front Office team.

Qualifications

• Warm, friendly and welcoming demeanor.
• Excellent communication and active listening skills.
• Calm under pressure in busy lobby environments.
• Strong problem-solving and guest-relations abilities.
• Attention to detail in guest accounts, reservations and payments.

Responsibilities

• Greet guests with a friendly, professional welcome.
• Listen to guest requests and provide accurate information.
• Assist guests with hotel outlets, services and local attractions.
• Complete registrations accurately using the front desk system.
• Verify guest information, rates, and reservations; assign rooms.
• Issue electronic keys and welcome materials; promote programs.
• Process check-ins/outs and handle payments and charges.
• Answer calls promptly and communicate guest messages.

Skills

Friendly

Great communicator

Calm under pressure

Problem solving

Detail oriented

Professional

Team player

Adaptable

Patient and diplomatic

Guest-focused

Job description

Crescent Hotels & Resorts is seeking a Guest Service Agent to warmly welcome guests, listen to requests, and provide helpful information. You will manage registrations, assist with local recommendations, and ensure a smooth check-in/check-out experience with accurate payment handling.

The role emphasizes professionalism, adaptability, and teamwork to create memorable stays for guests across our Front Office team.