Guest Experience Center Leader — Sales & People Coach

LMAF Wax Group; Destin (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive salary + bonuses

Life and AD&D insurance

Employer-subsidized health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center in Destin, FL is seeking a Center Manager to lead all aspects of the center, champion guest experience, and drive financial and operational results. You will coach a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards and exceptional service on the floor.

The role requires leading by example on the floor, engaging with guests and staff, and being accountable for performance, culture, and center results.

Qualifications

• Leads guest service teams to deliver elevated experiences.
• Drives sales, service, and retail KPI achievement.
• Recruits, hires, and mentors staff for performance and growth.
• Manages visual merchandising to meet brand standards.
• Ensures policies, safety, and operational excellence are followed.

Responsibilities

• Lead and coach a high-performing Guest Service Associates and Wax Specialists to deliver exemplary guest experiences.
• Own center performance and meet or exceed sales and retail goals.
• Manage shifts and floor coverage to maximize sales opportunities.
• Foster a culture of learning with training programs and ongoing coaching.
• Ensure brand standards, merchandising, cleanliness, and guest-ready center conditions.

Skills

Guest experience leadership

Sales & KPI performance

Talent management & coaching

Visual & brand management

Operational excellence

Job description

European Wax Center in Destin, FL is seeking a Center Manager to lead all aspects of the center, champion guest experience, and drive financial and operational results. You will coach a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards and exceptional service on the floor.

The role requires leading by example on the floor, engaging with guests and staff, and being accountable for performance, culture, and center results.