Center Leader: Guest Experience & Growth

European Wax Center, Inc.; Pensacola (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive salary plus bonuses

Employer-paid life and AD&D insurance

Health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center is seeking a Center Manager in Pensacola, FL to lead a high-performing team of Guest Service Associates and Wax Specialists, delivering an exceptional guest experience while meeting financial targets.

You will coach and mentor staff, manage schedules, drive KPIs, and ensure brand standards, visual merchandising, and operational excellence across all center activities.

Qualifications

• Previous experience leading guest-focused teams in retail or service.
• Proven ability to hit sales, service, and retail targets.
• Strong coaching and communication skills.

Responsibilities

• Lead guest experience initiatives and ensure memorable service at every visit.
• Drive center sales, service, and retail goals through KPI tracking and coaching.
• Recruit, hire, and retain top talent; mentor for performance and growth.
• Maintain brand standards, visual merchandising, and center cleanliness.
• Plan schedules, manage labor, inventory, and safety; use data to optimize results.
• Communicate goals and provide feedback; support a positive center culture.

Skills

Guest service leadership

Team coaching

Sales KPI drive

Operations management

Retail knowledge

Tools

POS system

Reporting tools

Job description

European Wax Center is seeking a Center Manager in Pensacola, FL to lead a high-performing team of Guest Service Associates and Wax Specialists, delivering an exceptional guest experience while meeting financial targets.

You will coach and mentor staff, manage schedules, drive KPIs, and ensure brand standards, visual merchandising, and operational excellence across all center activities.