Guest Experience Captain – Parking Lead

Towne Park LLC; Warwick (RI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life and AD&D insurance

401(k) retirement plan

Job summary

Towne Park LLC is seeking a Guest Experience Captain to deliver high-level hospitality to hotel guests and coordinate services with the team. This role works under the Account Manager to manage on-site guest experiences, resolve issues, and ensure service standards are met.

A strong customer-service mindset and clear communication are essential. Responsibilities include greeting guests promptly, assisting with bell and valet tasks, and coordinating room presentations.

Qualifications

• Minimum high school diploma or GED required.
• Valid driver's license with clean driving record.
• Must be 18+ and pass background/drug screens.
• Wheelchair Safety Training required.
• At least 6 months related experience preferred.
• Excellent customer service skills and professional demeanor.

Responsibilities

• Greet guests within 30 seconds and provide friendly assistance.
• Coordinate bell services and luggage storage as needed.
• Conduct thorough room presentations for guests.
• Assist guests with parking procedures and vehicle retrieval.
• Report and escalate issues to the Account Manager when necessary.
• Maintain knowledge of facility, rates, and local attractions.

Skills

Customer service

Public relations

Hospitality

Communication

English proficiency

Driver safety

Education

High school diploma or GED

Job description

Towne Park LLC is seeking a Guest Experience Captain to deliver high-level hospitality to hotel guests and coordinate services with the team. This role works under the Account Manager to manage on-site guest experiences, resolve issues, and ensure service standards are met.

A strong customer-service mindset and clear communication are essential. Responsibilities include greeting guests promptly, assisting with bell and valet tasks, and coordinating room presentations.