Guest Experience Captain

Towne Park; Redwood City (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate a high-standard service experience for healthcare and hotel guests. You will work with the Account Manager to coordinate service, troubleshooting, and on-site guidance when management is unavailable.

Responsibilities include greeting guests, assisting with access and transportation needs, and maintaining accurate knowledge of the site while delivering friendly, proactive service at all times.

Qualifications

• Maintains a pleasant, friendly and professional demeanor with all guests and coworkers.
• Demonstrates effective customer service and hospitality skills.
• Understands and explains parking and retrieval procedures to guests.

Responsibilities

• Greet guests within 30 seconds of arrival and deliver aggressive hospitality.
• Open vehicle and hotel doors for guests and assist with parking and retrieval.
• Provide directions, taxi and reservation information and assist with bell services as needed.
• Lead by example to promote teamwork and assist with staffing adjustments as needed.

Skills

Guest service

Professional demeanor

Communication

Door opening

Parking procedures

Teamwork

Job description

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate a high-standard service experience for healthcare and hotel guests. You will work with the Account Manager to coordinate service, troubleshooting, and on-site guidance when management is unavailable.

Responsibilities include greeting guests, assisting with access and transportation needs, and maintaining accurate knowledge of the site while delivering friendly, proactive service at all times.