Guest Experience & Brand Ambassador

Pins Mechanical Co; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Pins Mechanical Co in Columbus is seeking a friendly, enthusiastic member for the Experience Team who will engage guests and drive sales across games and merchandise.

You will greet guests, verify IDs, manage waitlists, ring up sales, assist events, resolve issues, and uphold a clean, welcoming space while representing the Pins brand. Join a fun, social environment where teamwork and excellent communication help create a memorable night.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

Job description

Pins Mechanical Co in Columbus is seeking a friendly, enthusiastic member for the Experience Team who will engage guests and drive sales across games and merchandise.

You will greet guests, verify IDs, manage waitlists, ring up sales, assist events, resolve issues, and uphold a clean, welcoming space while representing the Pins brand. Join a fun, social environment where teamwork and excellent communication help create a memorable night.