Guest Experience & Games Ambassador

Pins Mechanical Co; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Pins Mechanical Company is seeking an enthusiastic Experience Team member to engage guests and drive excitement for all games and activities. You will help manage duckpin bowling wait times, process game and merchandise sales quickly, and assist with events while keeping the space clean and welcoming.

A strong customer-service mindset and clear communication are essential. Join a lively, inclusive environment where brand ambassadors deliver memorable experiences and contribute to a fun social

Responsibilities

• Greet guests throughout the bar with a friendly, energetic approach.
• Check for proper identification upon entrance to the bar.
• Maintain the waitlist for duckpin bowling and quote accurate wait times.
• Ring up game and merchandise sales accurately and process transactions quickly.
• Assist with large parties and special events as needed.
• Respond to and resolve issues with games and/or bowling lanes.
• Support organization and cleanliness of the entire space.
• Act as a Pins brand ambassador and be knowledgeable about offerings.
• Deliver exceptional guest service with a positive attitude and clear communication.
• Demonstrate urgency while maintaining attention to detail.

Job description

Pins Mechanical Company is seeking an enthusiastic Experience Team member to engage guests and drive excitement for all games and activities. You will help manage duckpin bowling wait times, process game and merchandise sales quickly, and assist with events while keeping the space clean and welcoming.

A strong customer-service mindset and clear communication are essential. Join a lively, inclusive environment where brand ambassadors deliver memorable experiences and contribute to a fun social