Brand Ambassador – Guest Experience & Games

Pins Mechanical Co.; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Paid training

Job summary

Pins Mechanical Company is a social gathering spot offering duckpin bowling, pinball, and more. We seek a friendly, enthusiastic team member for the Experience Team to engage guests and drive game and merchandise sales through outstanding service.

You will greet guests, assist with parties, maintain space cleanliness, resolve issues, and act as a Pins brand ambassador with strong communication and sense of urgency.

Qualifications

• Friendly, enthusiastic presence is desired.
• Excellent communication with guests is essential.
• Provide exceptional guest service and drive sales.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic.
• Check for proper identification upon entrance to the bar.
• Maintain the waitlist for duckpin bowling and quote accurate wait times.
• Ring up game and merchandise sales accurately and process transactions quickly.
• Assist with large parties and special events as needed.
• Respond to and resolve issues with games and/or bowling lanes.
• Support organization and cleanliness of the entire space.
• Act as a Pins brand ambassador and be knowledgeable about offerings.
• Demonstrate ability to deliver exceptional guest service.
• Maintain positive attitude and strong communication skills.
• Show sense of urgency with attention to detail.

Skills

Friendly demeanor

Excellent communication skills

Attention to detail

Customer service

Job description

Pins Mechanical Company is a social gathering spot offering duckpin bowling, pinball, and more. We seek a friendly, enthusiastic team member for the Experience Team to engage guests and drive game and merchandise sales through outstanding service.

You will greet guests, assist with parties, maintain space cleanliness, resolve issues, and act as a Pins brand ambassador with strong communication and sense of urgency.