Guest Experience Host - Games & Events

Pins Mechanical Co; Dublin (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Pins Mechanical Company is a social gathering place featuring duckpin bowling, pinball, and shuffleboard, offering cold brews and handcrafted cocktails. As part of the Experience Team, you actively engage guests and excite them about our games and activities, helping drive game and merchandise sales through outstanding service.

You will greet guests, manage the bar, and ensure accurate transactions, while supporting large parties and events and maintaining a clean, branded, welcoming space.

Qualifications

• Friendly, enthusiastic approach to guest service.
• Strong communication and interpersonal skills.
• Accurate cash handling and transaction processing.
• Ability to ring up sales and operate POS quickly.
• Collaborative team player with a positive attitude.

Responsibilities

• Greet guests with energy and friendliness.
• Check IDs upon entrance to the bar.
• Maintain waitlist for duckpin bowling and quote wait times.
• Ring up game and merchandise sales accurately and process transactions quickly.
• Assist with large parties and events as needed.
• Respond to and resolve issues with games/lanes.
• Support cleanliness and organization of the space.
• Act as a Pins brand ambassador and knowledge resource.
• Demonstrate exceptional guest service and strong communication.

Skills

Guest service

Communication

Cash handling

POS transactions

Team player

Job description

Pins Mechanical Company is a social gathering place featuring duckpin bowling, pinball, and shuffleboard, offering cold brews and handcrafted cocktails. As part of the Experience Team, you actively engage guests and excite them about our games and activities, helping drive game and merchandise sales through outstanding service.

You will greet guests, manage the bar, and ensure accurate transactions, while supporting large parties and events and maintaining a clean, branded, welcoming space.