Guest Experience & Games Ambassador

Pins Mechanical Co; Cincinnati (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Pins Mechanical Company in Cincinnati, OH, is seeking an enthusiastic Experience Team member to engage guests and showcase all games and activities. You’ll drive game and merchandise sales by delivering exceptional service across a playful entertainment environment.

Join a brand-driven team at Rise Brands that values inclusivity and guest satisfaction, offering opportunities to grow in a dynamic, social setting with varied events and daily responsibilities.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

Job description

Pins Mechanical Company in Cincinnati, OH, is seeking an enthusiastic Experience Team member to engage guests and showcase all games and activities. You’ll drive game and merchandise sales by delivering exceptional service across a playful entertainment environment.

Join a brand-driven team at Rise Brands that values inclusivity and guest satisfaction, offering opportunities to grow in a dynamic, social setting with varied events and daily responsibilities.