Guest Experience & Security Ambassador

Pins Mechanical Co; Columbus (OH); On-site; USD 1,653,000 - 2,480,000; Full time

Job summary

Pins Mechanical Co in Columbus, OH is seeking a Security team member to greet guests, verify IDs, and answer questions. You will help maintain a welcoming, safe environment and handle routine guest concerns with professionalism.

Responsibilities include de-escalating tense situations, observing for signs of overconsumption, coordinating with management, and helping keep the space tidy and secure. This role requires flexibility, including nights and weekends.

Qualifications

• Experience in bar or restaurant settings preferred.
• Demonstrated ability to deliver exceptional guest service.
• Clear and effective communication with guests and staff.
• Strong attention to detail and situational awareness.
• Flexible availability, including nights and weekends.
• Ability to stand, walk and lift items for extended periods.

Responsibilities

• Greet guests as they arrive and thank them as they depart.
• Verify IDs and monitor guest age where required.
• Support organization and cleanliness of the space.
• De-escalate high-stress situations professionally.
• Observe signs of overconsumption or conflict and report to management.
• Respond to and resolve guest issues; act as Pins brand ambassador.
• Assist with general safety and guest experience initiatives.

Skills

Bar/Restaurant experience

Guest service excellence

Communication skills

Attention to detail

Flexibility with schedule

Physical stamina

ID checking

Job description

Pins Mechanical Co in Columbus, OH is seeking a Security team member to greet guests, verify IDs, and answer questions. You will help maintain a welcoming, safe environment and handle routine guest concerns with professionalism.

Responsibilities include de-escalating tense situations, observing for signs of overconsumption, coordinating with management, and helping keep the space tidy and secure. This role requires flexibility, including nights and weekends.