Guest Experience Ambassador – Games & Bar

Pins Mechanical Co; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Pins Mechanical Company is a lively venue offering duckpin bowling, pinball, and shuffleboard with craft drinks and a social atmosphere. We seek a friendly Experience Team member to engage guests and promote our games and merchandise with outstanding service.

You will greet guests, manage the bar flow, handle transactions, and assist with events while upholding Pins brand standards and a positive guest experience.

Qualifications

• Friendly and enthusiastic individual to engage with guests.
• Demonstrated ability to deliver exceptional guest service.
• Positive attitude and excellent communication skills.
• Sense of urgency with strong attention to detail.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic.
• Check for proper identification upon entrance to the bar.
• Maintain the waitlist for duckpin bowling and quote accurate wait times.
• Ring up game and merchandise sales accurately and process transactions quickly.
• Assist with large parties and special events, as needed.
• Respond to and resolve issues with games and/or bowling lanes.
• Support organization and cleanliness of the entire space.
• Act as a Pins brand ambassador and be knowledgeable about our offerings.

Job description

Pins Mechanical Company is a lively venue offering duckpin bowling, pinball, and shuffleboard with craft drinks and a social atmosphere. We seek a friendly Experience Team member to engage guests and promote our games and merchandise with outstanding service.

You will greet guests, manage the bar flow, handle transactions, and assist with events while upholding Pins brand standards and a positive guest experience.