Guest Experience & BOPs Specialist

Macy's; Ann Arbor (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

401(k) match

Paid time off

Holidays

Job summary

Macy's Briarwood in Ann Arbor, MI, seeks an At Your Service Center Associate to support BOPS, returns, and order pickups while delivering friendly, guest-focused service. This full-time role emphasizes teamwork, accuracy, and flexibility across nights, weekends, and holidays.

You will help keep the sales floor inviting, operate POS systems, and assist customers with loyalty benefits and credits. Macy's offers competitive pay, benefits, paid time off, and opportunities for growth in a fast-paced,

Qualifications

• Ability to provide friendly, customer-first service.
• Strong communication with customers and coworkers.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain clean, organized, and inviting shopping space.
• Assist customers with loyalty benefits and account closures or openings when applicable.
• Proactively engage customers to drive sales and meet daily goals.
• Operate cash register and handle transactions accurately.

Skills

Customer service orientation

Communication skills

Teamwork

Flexibility

POS systems

Tools

POS systems

Job description

Macy's Briarwood in Ann Arbor, MI, seeks an At Your Service Center Associate to support BOPS, returns, and order pickups while delivering friendly, guest-focused service. This full-time role emphasizes teamwork, accuracy, and flexibility across nights, weekends, and holidays.

You will help keep the sales floor inviting, operate POS systems, and assist customers with loyalty benefits and credits. Macy's offers competitive pay, benefits, paid time off, and opportunities for growth in a fast-paced,