Customer Experience & BOPS Specialist

Macy's; Arlington (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Health and wellness coverage

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups and other tasks while upholding Macy's service standards.

The role emphasizes multitasking, teamwork and a customer-first mindset, with shifts including nights, weekends, and holidays to meet store needs. You’ll help keep the space welcoming and merchandise organized for customers.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Strong multitasking abilities and attention to detail.
• Customer-first mindset and hospitality.
• Able to operate POS systems and cash register.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups and other tasks while upholding Macy's service standards.
• Help keep the shopping space clean, organized and inviting for customers.
• Assist customers in total store fulfillment and meet sales goals through friendly, personalized service.
• Provide a positive, efficient checkout experience and teamwork with colleagues.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Tools

POS systems

Cash register

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups and other tasks while upholding Macy's service standards.

The role emphasizes multitasking, teamwork and a customer-first mindset, with shifts including nights, weekends, and holidays to meet store needs. You’ll help keep the space welcoming and merchandise organized for customers.