Guest Services Associate, BOPS & Returns Expert

Macy's; Providence (RI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withMental

Job summary

Join Macy's in Providence Place as an At Your Service Center Associate. You will deliver a seamless, personalized shopping experience, supporting BOPS, returns, order pickups, and related tasks, while upholding Macy's service standards.

The role requires multitasking, problem solving, and a customer-first mindset within a fast-paced environment that includes nights, weekends, and holidays. You'll help keep the shopping space welcoming, assist customers across channels, and contribute to a team

Qualifications

• Strong customer service and active listening skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Clear communication with customers, colleagues and supervisors.
• Willingness to work flexible hours including weekends.

Responsibilities

• Greet customers and assist with in-store and online order pickup (BOPS).
• Process transactions, returns and exchanges accurately.
• Maintain a clean, organized service area and merchandise space.
• Promote Macy's loyalty program and provide excellent customer hospitality.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Job description

Join Macy's in Providence Place as an At Your Service Center Associate. You will deliver a seamless, personalized shopping experience, supporting BOPS, returns, order pickups, and related tasks, while upholding Macy's service standards.

The role requires multitasking, problem solving, and a customer-first mindset within a fast-paced environment that includes nights, weekends, and holidays. You'll help keep the shopping space welcoming, assist customers across channels, and contribute to a team