Guest Experience Ambassador: Front Desk & Guest Services

Hotel Management and Consulting, Inc.; Chandler (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision benefits

DailyPay access

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and first contact for guests. This on-site role emphasizes front office operations, guest services, and accommodations to ensure a superior guest experience.

Ideal candidates have at least one year in customer service, strong communication, and the ability to handle a changing schedule. We offer benefits including medical, dental, and vision for full-time staff, plus DailyPay

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-ins/outs; review front office reports.
• Guest Services: Meet guest needs, conduct tours, close sales, fulfill special requests.
• Laundry Duties: Wash, dry, fold, organize linens and towels; keep laundry area clean.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, restock supplies.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Follow property emergency procedures and ensure safety of guests.

Skills

Customer service

Communication

Organization & time mgmt

Problem solving

Tools

POS systems

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and first contact for guests. This on-site role emphasizes front office operations, guest services, and accommodations to ensure a superior guest experience.

Ideal candidates have at least one year in customer service, strong communication, and the ability to handle a changing schedule. We offer benefits including medical, dental, and vision for full-time staff, plus DailyPay