Guest Experience Associate | Weekend 3-11 PM

Kana Hotel Group; Louisville (KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Louisville, KY is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, balance cash, monitor room status with housekeeping, and maintain a warm, professional lobby presence. Weekend availability is required (3 PM–11 PM).

The role emphasizes exceptional customer service, cash handling accuracy, local area knowledge, and the ability to resolve guest questions quickly.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of local geographic area knowledge, area businesses & services.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them.
• Mention various hotel amenities to guests during lags in phone or in-person conversations.
• Respond promptly to guest inquiries or complaints; Offers alternate solution if guest demand cannot be met.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Document any guest accidents by completing the accident report form.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.
• Punctual and dependable.

Skills

Customer service

Cash handling

Hospitality awareness

Education

High School diploma or GED

Job description

Kana Hotel Group in Louisville, KY is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, balance cash, monitor room status with housekeeping, and maintain a warm, professional lobby presence. Weekend availability is required (3 PM–11 PM).

The role emphasizes exceptional customer service, cash handling accuracy, local area knowledge, and the ability to resolve guest questions quickly.