Weekend Guest Experience Specialist

Hampton/Home2 Dual Brand in Louisville/Hurstbourne, KY; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Louisville, KY is seeking a guest services associate to greet guests, manage check-in/out, and handle cash and credit card transactions. This role requires weekend shifts (3 PM–11 PM) and a commitment to hospitality excellence.

You will balance daily activity, communicate hotel amenities, and respond promptly to guest inquiries. We offer benefits including medical, vision, dental, 401K, paid time off, and more, with opportunities to grow within the company.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Balance departments from daily activity report at the end of shift.
• Explain hotel amenities to guests and promote brand offerings.
• Respond promptly to guest inquiries or complaints and offer alternatives.

Skills

Customer service

Cash handling

Check-in/out procedures

Education

High School diploma or GED

Job description

Kana Hotel Group in Louisville, KY is seeking a guest services associate to greet guests, manage check-in/out, and handle cash and credit card transactions. This role requires weekend shifts (3 PM–11 PM) and a commitment to hospitality excellence.

You will balance daily activity, communicate hotel amenities, and respond promptly to guest inquiries. We offer benefits including medical, vision, dental, 401K, paid time off, and more, with opportunities to grow within the company.