Front Desk Guest Experience Specialist

LBA Hospitality; Ashland (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

LBA Hospitality in Ashland, KY is seeking a Front Office Associate to greet guests, register arrivals, assign rooms, and promote hotel services. You will act as Manager on Duty as needed and respond to guest requests with courtesy and professionalism.

The role requires strong English communication, basic computer skills, and the ability to balance tasks, payments, and guest satisfaction while maintaining a welcoming lobby environment.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize PMS.

Skills

Hospitality experience

Sales skills

PMS knowledge

English proficiency

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality in Ashland, KY is seeking a Front Office Associate to greet guests, register arrivals, assign rooms, and promote hotel services. You will act as Manager on Duty as needed and respond to guest requests with courtesy and professionalism.

The role requires strong English communication, basic computer skills, and the ability to balance tasks, payments, and guest satisfaction while maintaining a welcoming lobby environment.