Hospitality Assistant GM - Guest Experience & Ops Lead

Kana Hotel Group; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Kana Hotel Group in Louisville, Kentucky, is seeking a hospitality leader to manage the guest service team and ensure operational excellence. The ideal candidate will have a strong background in customer service, a relevant degree, and the capability to foster a positive work environment.

This role involves conducting employee meetings, managing inventory, and promoting high associate morale through recognition. With opportunities for growth, this position is perfect for someone passionate about the hospitality industry.

Qualifications

• 1-2 years previous hospitality experience required.
• Supervisory experience strongly preferred.
• Availability to work all shifts, weekends, and holidays based on business needs.

Responsibilities

• Conduct employee meetings and inform employees of policies.
• Assist with inventory management to maximize room revenue.
• Monitor and train team members on brand standards.

Skills

Exceptional Customer Service

Effective Communication

Relationship Building

Ability to multi-task

Education

Bachelor’s degree in business or related discipline

Job description

Kana Hotel Group in Louisville, Kentucky, is seeking a hospitality leader to manage the guest service team and ensure operational excellence. The ideal candidate will have a strong background in customer service, a relevant degree, and the capability to foster a positive work environment.

This role involves conducting employee meetings, managing inventory, and promoting high associate morale through recognition. With opportunities for growth, this position is perfect for someone passionate about the hospitality industry.