Guest Services Night Auditor — Front Desk & Reservations Pro

JSK Hospitality LLC; Freys Hill (KY); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

Residence Inn Louisville Northeast is seeking a Front Desk/Guest Services associate to be the first point of contact for guests, delivering warm, brand-standard service from arrival to departure.

You will handle check-ins/check-outs, reservations, payments, and guest requests while upselling rooms and promoting hotel amenities. Flexibility for nights and weekends is required; a professional appearance and positive attitude are essential.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Residence Inn by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Hospitality experience

Cash handling

PMS/computer basics

Night/weekend availability

Professional appearance

Education

High school diploma or equivalent

Tools

Marriott brand systems

Job description

Residence Inn Louisville Northeast is seeking a Front Desk/Guest Services associate to be the first point of contact for guests, delivering warm, brand-standard service from arrival to departure.

You will handle check-ins/check-outs, reservations, payments, and guest requests while upselling rooms and promoting hotel amenities. Flexibility for nights and weekends is required; a professional appearance and positive attitude are essential.