Guest Services Front Desk Associate (Day/Night Shifts)

SpringHill Suites; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

SpringHill Suites in Florence, KY is seeking a friendly Front Desk Associate to greet guests and support daily hotel operations. You will check guests in and out, handle reservations and payments, answer phones, and respond to guest inquiries to ensure a smooth and welcoming experience.

The role requires strong communication, multitasking, and basic computer skills, with the ability to work 1st and 2nd shifts, including weekends and holidays.

Qualifications

• Customer service or hospitality experience preferred
• Strong communication and multitasking skills
• Basic computer skills required
• Dependable, punctual, and team-oriented
• Ability to work 1st and 2nd shifts including weekends and holidays

Responsibilities

• Greet and assist guests in a courteous and professional manner
• Check guests in and out efficiently
• Handle reservations, payments, and basic accounting tasks
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly to ensure a positive stay
• Maintain a clean and organized front desk area

Skills

Customer service

Communication

Multitasking

Basic computer skills

Dependable

Punctual

Team player

Job description

SpringHill Suites in Florence, KY is seeking a friendly Front Desk Associate to greet guests and support daily hotel operations. You will check guests in and out, handle reservations and payments, answer phones, and respond to guest inquiries to ensure a smooth and welcoming experience.

The role requires strong communication, multitasking, and basic computer skills, with the ability to work 1st and 2nd shifts, including weekends and holidays.