Customer Experience Specialist (POS & Returns)

Nordstrom, Inc.; Nashville (TN); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Off

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Nashville is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately at the register. You will mentor new hires on the POS and help maintain inventory accuracy.

You’ll build trust with customers and teammates, adapt to changing tools and store systems, and promote the Nordstrom Loyalty program while contributing to a positive, team-oriented environment. Hours include evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Skills

Customer service

Communication

Multitasking

Training

Tech literacy

Tools

POS systems

Store systems

Mobile devices

Job description

Nordstrom, Inc. in Nashville is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately at the register. You will mentor new hires on the POS and help maintain inventory accuracy.

You’ll build trust with customers and teammates, adapt to changing tools and store systems, and promote the Nordstrom Loyalty program while contributing to a positive, team-oriented environment. Hours include evenings and weekends.