Guest Services Specialist — POS & Customer Care Pro

Nordstrom, Inc.; Tigard (OR); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking team-oriented staff to support customers across in-store interactions, returns processing, and order pick‑ups.

You will train new hires on POS usage, handle transactions, and help maintain inventory accuracy while keeping customer privacy a top priority. Successful candidates communicate clearly, build relationships with teammates, and adapt to shift-based hours including evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with MS Windows, iOS and Android operating systems.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to onboard new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, including returns, exchanges, and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.

Skills

Customer service

Relationship building

Communication

Multitasking

Training others

Ownership & accountability

Tools

MS Windows

iOS

Android

POS system

Job description

Nordstrom, Inc. is seeking team-oriented staff to support customers across in-store interactions, returns processing, and order pick‑ups.

You will train new hires on POS usage, handle transactions, and help maintain inventory accuracy while keeping customer privacy a top priority. Successful candidates communicate clearly, build relationships with teammates, and adapt to shift-based hours including evenings and weekends.