Guest Experience Associate — Front Desk & Reservations

Mayport; Mayport (FL); In loco; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Navy Exchange's Mayport Lodge is seeking a flexible Guest Service Representative I to welcome guests, manage reservations and front desk operations at the NHG property.

You will process check-ins/outs, assist with guest needs, coordinate with housekeeping and maintenance, and ensure safety and privacy of guests while delivering courteous service across weekends and holidays. Experience with front desk systems and cash handling is preferred.

Competenze

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Study completed in college/university above high school level may substitute for six months of experience.

Mansioni

• Welcomes guests, responds to inquiries and provides information regarding lodging accommodations, amenities and local attractions.
• Processes guest check-ins/check-outs, verifies patron eligibility, assigns rooms, issues keys, manages reservations, collects payments and provides receipts.
• Uses the PMS to create/modify/confirm/cancel reservations; maintains guest records and accounts; issues CNA and offers alternatives when needed.
• Assists management with group reservations and commitment agreements per brand standards.
• Responds to guest requests/complaints, resolves routine issues, adjusts room charges or check-in/out times as allowed.
• Operates multi-line phones, records and delivers messages and coordinates guest requests including wake-up calls.
• Communicates operational concerns and emergencies to lodging personnel; coordinates maintenance through PMS and room relocations.
• Processes credit card transactions, reconciles daily receipts and prepares shift closing reports.
• Generates PMS reports and reviews arrivals, departures, occupancy and guest accounts; identifies discrepancies and corrects them.
• Maintains front desk inventory, supplies and keys; ensures lobby/front desk areas are clean, organized and safe.
• Assists with training front desk staff and Lost and Found procedures.
• Operates POS systems for on-site purchases and assists with inventory replenishment.
• May assist with food/beverage service and ensures sanitary service areas; may have relevant certifications.
• May assist with laundry operations and other lodging support tasks.
• May travel between lodging facilities and possess a valid state driver's license.
• Works shifts including weekends/holidays; may operate during emergencies or management absences.
• May obtain NHG front desk certification within six months and complete other required training.
• Performs other duties as assigned.

Descrizione del lavoro

Navy Exchange's Mayport Lodge is seeking a flexible Guest Service Representative I to welcome guests, manage reservations and front desk operations at the NHG property.

You will process check-ins/outs, assist with guest needs, coordinate with housekeeping and maintenance, and ensure safety and privacy of guests while delivering courteous service across weekends and holidays. Experience with front desk systems and cash handling is preferred.