Guest Experience Associate | Front Desk & Sales

Hotel Management and Consulting, Inc.; Liberty (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Medical/Dental/Vision

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests.

This role requires excellent communication, strong organizational skills, and a proactive problem-solving mindset. The position focuses on front office operations, guest services, and coordinating reservations and check-ins/outs, with opportunities for career growth within a small but efficient hospitality team.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: daily property operations including reservations, renewals, check-outs, and check-ins; review and approval of front office paperwork and reports.
• Guest Services: ensuring guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: perform laundry tasks including washing, drying, folding, and organizing linens and towels; keep laundry area clean.
• Cleaning & Maintenance: vacuuming, dusting, sanitizing public areas; ensure supplies stocked and distributed.
• Sales & Marketing: assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: know and follow property emergency procedures; ensure security for property and guests.

Skills

Excellent communication

Strong organizational skills

Time management

Problem-solving

Proactive in solving problems

Proficient computer skills

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests.

This role requires excellent communication, strong organizational skills, and a proactive problem-solving mindset. The position focuses on front office operations, guest services, and coordinating reservations and check-ins/outs, with opportunities for career growth within a small but efficient hospitality team.