Guest Experience Associate - Front Desk & Reservations

esacareers; Union City (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and process payments in accordance with company guidelines. You will maintain a clean lobby, handle cash and cards, and promote ESA services to convert inquiries into reservations.

The role emphasizes exceptional guest experience, compliance with safety procedures, and teamwork across hotel operations, including breakfast setup and daily front desk tasks.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Understand and comply with safety rules and procedures.
• Complete routine reports and correspondence.

Responsibilities

• Assist guests, answer phones, and handle check-ins/outs.
• Process reservations, registration, payment, and departures.
• Maintain front desk area and ensure cleanliness and organization.
• Handle cash, credit card, and city ledger accounts.
• Promote ESA services and convert inquiries into reservations.
• Ensure compliance with safety and security policies.

Skills

English proficiency

PMS proficiency

Good judgment

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and process payments in accordance with company guidelines. You will maintain a clean lobby, handle cash and cards, and promote ESA services to convert inquiries into reservations.

The role emphasizes exceptional guest experience, compliance with safety procedures, and teamwork across hotel operations, including breakfast setup and daily front desk tasks.