Guest Experience Associate - Front Desk (Part-Time)

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk at Courtyard by Marriott Triangle Town Center in Raleigh, NC. You will greet guests, check in/out, handle reservations, and assist with guest inquiries to ensure a welcoming stay.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Flexible scheduling includes mornings, evenings, weekends, and holidays; prior bartending experience is a top priority for applicants.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred; bartending experience prioritized.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays; shifts 6/7am–2pm and 2/3pm–11pm.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk at Courtyard by Marriott Triangle Town Center in Raleigh, NC. You will greet guests, check in/out, handle reservations, and assist with guest inquiries to ensure a welcoming stay.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Flexible scheduling includes mornings, evenings, weekends, and holidays; prior bartending experience is a top priority for applicants.