Overnight Front Desk & Guest Care Agent

Concord Hospitality Enterprises; Raleigh (NC); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health benefits

401K retirement

Life insurance

Disability insurance

Verizon employee discount

Education assistance

Résumé du poste

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate for a new Marriott hotel in Raleigh, NC. The role pays $15–$17 per hour and requires Friday and Saturday (or Saturday and Sunday) availability. Overnight shifts offer higher wages.

You will greet guests, provide concierge services, assist with check-in/out, and coordinate with housekeeping, maintenance, sales and operations. Knowledge of Microsoft Office and guest management systems, plus excellent communication, are

Qualifications

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

Responsabilités

• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

Connaissances

Microsoft Office

Hospitality software

Verbal & written communication

Organization & detail oriented

Multitasking

Customer service

Problem solving

Outils

Guest management systems

Description du poste

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate for a new Marriott hotel in Raleigh, NC. The role pays $15–$17 per hour and requires Friday and Saturday (or Saturday and Sunday) availability. Overnight shifts offer higher wages.

You will greet guests, provide concierge services, assist with check-in/out, and coordinate with housekeeping, maintenance, sales and operations. Knowledge of Microsoft Office and guest management systems, plus excellent communication, are