Courtyard by Marriott Raleigh North - Front Desk Agent

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk at Courtyard by Marriott Triangle Town Center in Raleigh, NC. You will greet guests, check in/out, handle reservations, and assist with guest inquiries to ensure a welcoming stay.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Flexible scheduling includes mornings, evenings, weekends, and holidays; prior bartending experience is a top priority for applicants.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred; bartending experience prioritized.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays; shifts 6/7am–2pm and 2/3pm–11pm.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

Posting Details

• Posted on October 26, 2026

Locations

• NC, CY Raleigh TTC
• Courtyard by Marriott Triangle Town Center
• Raleigh, NC 27616, USA
• On-site
• Front Office
• Part-Time
• Requisition #: COURT064887

Description

We are hiringaFront DeskClerk!

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability andmaintainaccurateguest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred. Top priority to those that have bartending experience
• Strong communicationand guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods andlift upto 40 lbs. when needed.
• Must be able to work a flexible schedule with semi-open availability, including evenings, weekends, and holidays. Shifts tend to be 6/7am - 2pm, 2/3pm - 11pm.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Medical/Dental/Vision plansinsurance
• Life insurancewithShortTerm andLong-Termdisability optionsn>li>
• 401k with Company Match
• Tuitionassistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and qualityaccommodationsin everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.