Guest Experience Agent — Front Desk (Daily Pay)

Courtyard & Residence Inn - Raleigh/Brier Creek; Raleigh (NC); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Daily pay

Job summary

The Courtyard & Residence Inn by Marriott in Raleigh, NC is hiring full-time and part-time Front Desk Agents to warmly welcome guests, manage check-in/check-out, and handle guest inquiries. Flexible shifts include 7am-3pm or 3pm-11pm, with a supportive team and opportunities for growth.

Employees enjoy daily pay options and the chance to work in a dual-brand hotel located in the Brier Creek area, serving as the first point of contact for guests and ensuring a seamless stay.

Qualifications

• Strong customer service skills with an emphasis on guest relations and satisfaction.
• Ability to work independently during shifts while managing multiple tasks effectively.
• Proficiency in hotel management software is advantageous but not mandatory; training will be provided.
• Positive attitude, attention to detail, and problem-solving skills are essential for success in this role.
• Availability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while addressing guest inquiries or concerns.
• Maintain accurate records of guest accounts and transactions, including billing and payments.
• Handle phone calls with professionalism, providing information about hotel services and local attractions.
• Assist guests with reservations, changes, or cancellations as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address issues promptly.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Job description

The Courtyard & Residence Inn by Marriott in Raleigh, NC is hiring full-time and part-time Front Desk Agents to warmly welcome guests, manage check-in/check-out, and handle guest inquiries. Flexible shifts include 7am-3pm or 3pm-11pm, with a supportive team and opportunities for growth.

Employees enjoy daily pay options and the chance to work in a dual-brand hotel located in the Brier Creek area, serving as the first point of contact for guests and ensuring a seamless stay.