Guest Experience Associate: Front Desk (Part-Time)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Memphis (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

The Navy Exchange Service Command (NEXCOM) is seeking a part-time front desk associate at a Navy Gateway Inn and Suites in Memphis. You will greet guests, manage check-in/check-out, and handle guest requests with professionalism, ensuring privacy and security.

Responsibilities include answering questions about lodging facilities, processing reservations, collecting payments, and coordinating with hotel staff to maintain a welcoming environment for all guests.

Qualifications

• 1 year of general office or clerical experience.
• Customer-focused approach with strong communication.
• Ability to handle reservations and guest inquiries.

Responsibilities

• Provide front desk support, greet guests and handle check-in/check-out.
• Assist guests with reservations, payments, and cancellations.
• Maintain lobby appearance and ensure guest privacy and safety.
• Use PMS to access and update guest information and reservations.
• Coordinate with staff and resolve guest issues promptly.

Skills

Guest service

Communication

Phone etiquette

Problem solving

Education

High school diploma

Tools

PMS software

POS system

Job description

The Navy Exchange Service Command (NEXCOM) is seeking a part-time front desk associate at a Navy Gateway Inn and Suites in Memphis. You will greet guests, manage check-in/check-out, and handle guest requests with professionalism, ensuring privacy and security.

Responsibilities include answering questions about lodging facilities, processing reservations, collecting payments, and coordinating with hotel staff to maintain a welcoming environment for all guests.