Front Desk Guest Experience Associate I

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 26,000 - 42,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI seeks a part-time Front Desk Associate to provide welcoming guest service, manage reservations, and handle payments and inquiries. The role supports front desk operations, lobby upkeep, and the safety and privacy of guests while coordinating with the Front Office team.

You will balance transactions, assist with breakfast service duties if applicable, and ensure excellent guest relations at all times. Weekend and holiday shifts are required.

Qualifications

• One year of general office clerical experience required.
• One year progressively responsible experience related to front desk duties.
• Education substitutions allowed per policy.

Responsibilities

• Manage front desk operations, guest check-in/out, and reservations.
• Assist guests with inquiries, local attractions, and services.
• Process payments and verify guest accounts and receipts.
• Balance shift transactions and maintain records.
• Communicate with staff to resolve guest issues and requests.
• Maintain lobby appearance and security of guest information.

Skills

Guest relations

Effective communication

Reservations handling

Credit card processing

PMS knowledge

Phone etiquette

Tools

PMS (Property Management System)

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI seeks a part-time Front Desk Associate to provide welcoming guest service, manage reservations, and handle payments and inquiries. The role supports front desk operations, lobby upkeep, and the safety and privacy of guests while coordinating with the Front Office team.

You will balance transactions, assist with breakfast service duties if applicable, and ensure excellent guest relations at all times. Weekend and holiday shifts are required.