Guest Experience Ambassador - Front Desk

Concord Hospitality Enterprises; Wayne (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests from arrival to departure, handling requests with professionalism and care. You will contribute to creating memorable stays and uphold brand standards in every interaction.

The role emphasizes reliability, guest focus, and teamwork, with responsibilities spanning check-in/check-out, inquiries, and communication with various hotel departments to ensure a seamless guest experience.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests from arrival to departure, handling requests with professionalism and care. You will contribute to creating memorable stays and uphold brand standards in every interaction.

The role emphasizes reliability, guest focus, and teamwork, with responsibilities spanning check-in/check-out, inquiries, and communication with various hotel departments to ensure a seamless guest experience.