Guest Services Associate — Welcoming Hospitality Expert

Tapestry Conshohocken; Atlanta (GA); On-site; USD 23,074 - 24,108; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Discounted room rates at Concord-owned

Training, development, and career

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to welcome guests from arrival to departure, delivering proactive, responsive service that creates memorable experiences during every stay.

You will assist guests, handle inquiries and payments, stay informed about brand offers, and collaborate with hotel teams to ensure safety and exceptional service throughout the guest journey.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to welcome guests from arrival to departure, delivering proactive, responsive service that creates memorable experiences during every stay.

You will assist guests, handle inquiries and payments, stay informed about brand offers, and collaborate with hotel teams to ensure safety and exceptional service throughout the guest journey.