Guest Experience Specialist — Front Desk

Tapestry Conshohocken; Pittsburgh (Allegheny County); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term(dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Job summary

Concord Hospitality is looking for a Front Desk Clerk or Guest Services Clerk to be the hub of guest interactions from arrival to departure, delivering proactive, responsive service and helping guests feel welcomed and supported throughout their stay.

If you enjoy engaging with people and maintaining a positive, professional demeanor in a fast-paced setting, this role offers opportunities to shine in hospitality, work varied shifts, and grow within Concord’s guest-first culture.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or customer service is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and stay professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain high hospitality standards and service levels.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Strong interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Shift flexibility

Job description

Concord Hospitality is looking for a Front Desk Clerk or Guest Services Clerk to be the hub of guest interactions from arrival to departure, delivering proactive, responsive service and helping guests feel welcomed and supported throughout their stay.

If you enjoy engaging with people and maintaining a positive, professional demeanor in a fast-paced setting, this role offers opportunities to shine in hospitality, work varied shifts, and grow within Concord’s guest-first culture.