Front Desk Guest Experience Specialist

Concord Hospitality Enterprises Co.; Columbus (OH); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) with match

Employee discounts

Training opportunities

Descripción de la vacante

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk/Guest Services Clerk to warmly greet guests and ensure a smooth arrival and departure experience. You will handle check-ins, answer inquiries, and coordinate with hotel teams to deliver consistent service.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor across shifts, including evenings and weekends. On-site training and opportunities for career growth are provided.

Formación

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsabilidades

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Conocimientos

Interpersonal skills

Customer service

Communication

Multitasking

Detail-oriented

Teamwork

Educación

High school diploma

Descripción del empleo

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk/Guest Services Clerk to warmly greet guests and ensure a smooth arrival and departure experience. You will handle check-ins, answer inquiries, and coordinate with hotel teams to deliver consistent service.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor across shifts, including evenings and weekends. On-site training and opportunities for career growth are provided.