Guest Experience Concierge — Front Desk

TEXAS WESTERN MANAGEMENT PARTNERS; Austin (TX); In loco; USD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a friendly front desk associate to book guest reservations, check guests in and out, and provide exceptional service. You will upsell services, answer phones promptly, and coordinate transportation as needed, while promoting local events and hotel amenities.

You will handle confidential guest information with integrity, balance cash, process payments, and maintain a professional image and lobby area.

Competenze

• Experience booking guest reservations and check-in/out processes.
• Ability to upsell to maximize room rates.
• Ability to handle confidential guest information with integrity.

Mansioni

• Register guests and assign rooms for check-in.
• Handle guest inquiries and route calls.
• Promote hotel services and inform guests about local events.
• Coordinate transportation for guests as needed.
• Process payments and balance cash at end of shift.
• Respond promptly to guest requests and resolve complaints.
• Maintain lobby cleanliness and professional image.

Conoscenze

Reservation management

Upselling

Customer service

Cash handling

Phone etiquette

Conflict resolution

Communication skills

Teamwork

Strumenti

Reservation software

Descrizione del lavoro

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a friendly front desk associate to book guest reservations, check guests in and out, and provide exceptional service. You will upsell services, answer phones promptly, and coordinate transportation as needed, while promoting local events and hotel amenities.

You will handle confidential guest information with integrity, balance cash, process payments, and maintain a professional image and lobby area.