Guest Experience Agent - Front Desk (Room Discounts)

Paycom - ATS; Pittsburgh (Allegheny County); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a front desk associate to greet guests, assist with check-in/check-out, and provide exceptional service. You will input guest details into the computer system, verify payment methods, and balance transactions after each stay.

The role requires strong English communication, attention to detail, and a friendly, proactive approach. Candidates with hospitality exposure and a high school diploma will fit well in a fast-paced, 24/7 hotel environment.

Qualifications

• Guest-focused front desk experience preferred, but not required.
• Ability to read, listen, and communicate effectively in English.
• Strong math and cash-handling capabilities with attention to accuracy.

Responsibilities

• Greet guests with a friendly, sincere welcome and complete check-in/out procedures.
• Input and retrieve guest information in the computer system; assign rooms accordingly.
• Verify and imprint credit cards for authorization; handle cash and balance the house bank.

Skills

Customer service

English fluency

Cash handling

Communication

Patience & diplomacy

Education

High school diploma

Tools

Calculator

Job description

Driftwood Hospitality Management seeks a front desk associate to greet guests, assist with check-in/check-out, and provide exceptional service. You will input guest details into the computer system, verify payment methods, and balance transactions after each stay.

The role requires strong English communication, attention to detail, and a friendly, proactive approach. Candidates with hospitality exposure and a high school diploma will fit well in a fast-paced, 24/7 hotel environment.