Guest Experience Associate – Front Desk

Tapestry Conshohocken; Houston (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Disability insurance (short/long-term)

401k with Company Match

Discounted room rates

Training & development

Job summary

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and create a welcoming experience at our Houston-area property. You will handle check-ins/outs, reservations, and guest requests, while maintaining accurate records and a pristine lobby.

The role requires strong communication, multitasking, and a professional, service-focused demeanor. Flexible scheduling including evenings, weekends, and holidays is expected to support our guests.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organization

Cash handling

Basic computer skills

Flexible schedule

Stand for long periods

Education

High school diploma

Tools

POS system

Job description

Concord is seeking a Front Desk Clerk to deliver exceptional guest service and create a welcoming experience at our Houston-area property. You will handle check-ins/outs, reservations, and guest requests, while maintaining accurate records and a pristine lobby.

The role requires strong communication, multitasking, and a professional, service-focused demeanor. Flexible scheduling including evenings, weekends, and holidays is expected to support our guests.