Guest Experience Concierge

Concord Hospitality Enterprises; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk to greet guests and deliver memorable service from arrival to departure. You will be at the hub of guest interaction, responding with a proactive, caring approach to ensure guests feel welcomed and supported during their stay.

The role requires a friendly personality, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Full-time associates enjoy competitive wages and comprehensive benefits.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk to greet guests and deliver memorable service from arrival to departure. You will be at the hub of guest interaction, responding with a proactive, caring approach to ensure guests feel welcomed and supported during their stay.

The role requires a friendly personality, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Full-time associates enjoy competitive wages and comprehensive benefits.