Guest Experience Associate — Front Desk

Guru Hospitality; Eugene (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk in Eugene, Oregon to support Guest Service Agents with check-in and check-out while delivering outstanding guest service. The role emphasizes accurate information, directions, and collaboration with other departments to enhance profitability and guest satisfaction.

The position requires a strong focus on guest experiences, integrity, and reliable customer service, with the ability to respond quickly to inquiries and provide local recommendations.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist guests with check-in and check-out processes alongside Guest Service Agents.
• Answer guest inquiries in a timely, friendly and efficient manner.
• Provide directions to local destinations.
• Maintain strong knowledge of hotel services, hours, and local attractions.
• Collaborate with team members and other departments to ensure smooth operations.
• Provide or obtain accurate information for guests.
• Support front desk and guest services to deliver outstanding service.

Skills

Guest service

Communication

Customer focus

Integrity

Job description

Guru Hospitality is seeking a Front Desk Clerk in Eugene, Oregon to support Guest Service Agents with check-in and check-out while delivering outstanding guest service. The role emphasizes accurate information, directions, and collaboration with other departments to enhance profitability and guest satisfaction.

The position requires a strong focus on guest experiences, integrity, and reliable customer service, with the ability to respond quickly to inquiries and provide local recommendations.