Guest Experience Champion — Front Desk

Guru Hospitality; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Guru Hospitality in Buffalo is seeking a Front Desk Clerk to assist Guest Service Agents with check-in and check-out, supporting the hotel in delivering outstanding guest service and profitability.

The role involves responding to guest inquiries, providing directions, and maintaining strong product knowledge while collaborating with other departments to ensure smooth operations and guest satisfaction.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficientlyProvide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service

Integrity & discipline

Customer focus

Job description

Guru Hospitality in Buffalo is seeking a Front Desk Clerk to assist Guest Service Agents with check-in and check-out, supporting the hotel in delivering outstanding guest service and profitability.

The role involves responding to guest inquiries, providing directions, and maintaining strong product knowledge while collaborating with other departments to ensure smooth operations and guest satisfaction.