Guest Experience Front Desk Associate

Guru Hospitality; Reno (NV); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Guru Hospitality in Reno, NV is seeking a Front Desk Clerk to support Guest Service Agents in checking in and checking out guests, delivering outstanding service and supporting hotel profitability. You will respond to inquiries, provide directions, and maintain strong product knowledge of the hotel and local attractions, collaborating with team members to ensure positive guest experiences.

This role requires a courteous, reliable professional who can multitask during busy periods and adhere to

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel and local attractions
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently; provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service focus

Integrity

Adaptability

Dependability

Job description

Guru Hospitality in Reno, NV is seeking a Front Desk Clerk to support Guest Service Agents in checking in and checking out guests, delivering outstanding service and supporting hotel profitability. You will respond to inquiries, provide directions, and maintain strong product knowledge of the hotel and local attractions, collaborating with team members to ensure positive guest experiences.

This role requires a courteous, reliable professional who can multitask during busy periods and adhere to