Guest Experience Specialist — Front Desk & VIP Welcome

Waterstoneboca; Eugene (OR); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine / Mental Health

Health Insurance

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace Discounts

Job summary

Schulte Hospitality Group in Eugene, OR, is seeking a friendly Guest Service Representative to welcome guests at Graduate by Hilton Eugene. You will handle check-in, answer questions, and ensure a smooth arrival experience while maintaining brand service standards.

The role requires at least one year in Front Desk operations, strong communication, and basic computer skills. You will join a team that values hospitality, diversity, and career growth, with benefits, and opportunities to advance

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Job description

Schulte Hospitality Group in Eugene, OR, is seeking a friendly Guest Service Representative to welcome guests at Graduate by Hilton Eugene. You will handle check-in, answer questions, and ensure a smooth arrival experience while maintaining brand service standards.

The role requires at least one year in Front Desk operations, strong communication, and basic computer skills. You will join a team that values hospitality, diversity, and career growth, with benefits, and opportunities to advance